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The health crisis generated a profound change at the market level, especially in consumer habits: due to social distancing measures, face-to-face sales  were replaced by e-commerce, a modality for which it is necessary to rely on logistics companies that allow us to provide a good delivery service....
The confinement due to the health crisis during 2020 brought difficulties to the world economy, and Chile is no exception. However, eCommerce in the country has had a growth that no one would have imagined before the pandemic, being -for many companies- the only way to continue generating income. In...
From March to July, the National Consumer Service (Sernac) received nearly 72 thousand claims related to the delay in the delivery of products purchased through electronic commerce. This demonstrates the need for companies to improve logistics management. Behind this problem there are various caus...
Having a good shipping strategy is essential for any current e-Commerce store. The Baymard Institute for UX (User Experience) Studies reviewed data from 41 different studies, and found that the average shopping cart abandonment rate is almost 70%, accounting for the large number of sales opportunit...
Electronic commerce has acquired a leading role in recent times, increasing competition. For this reason, companies in the sector need to adopt strategies that improve the consumer experience, something in which it is essential to have logistics operations that increase the speed and fluidity of del...
It is estimated that the cost of shipping last mile comprises 53% of the total delivery costs, so it is essential to look for strategies to reduce them and thus increase your profits. In addition, by optimizing efficiency in this area, you improve customer satisfaction because you achieve deliveri...
Today’s technologies have changed the way businesses operate. A clear example is virtual stores, which allow consumers to make their purchases remotely, facilitating the entire process. However, beyond the price or quality of the products, there is a factor that is decisive for a good position...
Every business needs to manage two types of activities: those that are palpable to customers and those that support the company’s operations. For consumers, these are invisible processes, but they also affect the final result. Although the former are crucial, because it is where the interactio...
Traceability in a company today is a key factor. Above all, for the logistics sector. Therefore, if you are a professional who manages an e-Commerce, the distribution of products in retail companies and marketplaces or if you are dedicated to warehousing and preparing shipments, it is essential that...
Who would have imagined a few decades ago that people could buy their products without leaving home? Thanks to electronic commerce, this is a reality that is acquiring ever larger dimensions. Now, to become a successful digital store, it is necessary, beyond having a website, to integrate some funct...
Given the explosive growth of e-Commerce, in the last year some businesses have needed the support of logistics experts to respond to the strong demand that home deliveries represent. Among some tips that are given in this regard, is to have a multi-courier type service to have an efficient distribu...
Electronic commerce has had a great increase in Chile during the first half of 2020. According to figures provided by the National Chamber of Commerce, Services and Tourism of Chile, during this period online payments increased by 33.1% in real terms annual. The main factor in the rise of e-commerce...
The pandemic and lockdown measures have changed consumer behavior. Companies must yes or yes offer their products through digital channels and, in this context, integrating an efficient courier system becomes a necessity. But which service to choose among those found in the country? Below we show yo...
If before the pandemic, online commerce did not represent a high percentage in relation to the country’s total sales, this changed radically as of March 2020. Only in the Metropolitan Region, online sales went from 5% of total sales to 16%, an increase of eleven percentage points in a matter o...
Due to quarantine and social isolation, online product sales have increased dramatically. The changes in the modes of purchase, sale and consumption can be seen in essential items, such as food, pharmacy, cleaning products, entertainment and connectivity.  This has been beneficial for companies, bu...
If you want to strengthen your e-Commerce, one of the challenges is related to the shipping productsand how to make them more efficient for both your company and the end customer. To achieve this, a good number of companies hire logistics service providers. But what is the definition of logistics se...
The electronic commerce has advanced significantly due to the increase in the number of users with Internet access, the use of mobile devices, progress in digitizing markets, the increase in online payment alternatives and the insertion of bank cards among young generations. Chile is among the leade...